Policies /  FAQ’s   

What are your office and showroom hours?

The DC Rental Sales office is open 9:00 AM – 5:30 PM Monday through Friday.

Our private showroom is located at our Sales Office and is available by appointment only, 9:00 AM – 5:00 pm Monday through Friday.  Please call our office at 703-671-7300 to schedule a Showroom appointment.

Where do I pick up and return the rental equipment I rent?

The DC Rental Warehouse is located just minutes from the Sales Office at 2617 South Shirlington Road, Arlington VA 22206.  Map link

When may I pick up and return my rental items to the warehouse?

Our Customer Service Department is open from 9:00 AM – 6:00 PM Monday through Friday, and 9:00 AM – 2:00 PM Saturday.  Please bring a copy of your contract when picking up your order.

What do I do if I have an emergency after hours and need to contact someone?

Our Manager on Duty may be reached by cell phone in the case of an emergency.  That phone number is 703-926-6058.  Please note that all regular orders should be placed during our regular business hours 9:00 AM – 5:30 PM Monday through Friday.

What is your payment policy?

Unless you or your company has pre-approved credit with DC Rental, we ask that all payments be made with a Credit Card.  All payment information should be provided to your Sales Executive, and charges will be made prior to delivery or client pick up from the warehouse.  If any additional charges must be applied for missing and/or damaged items, your Sales Executive will contact you.

When should I place my order?

Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items.  A deposit may be required to hold certain items.  All orders should be finalized 72 hours prior to delivery or warehouse pick-up date.

What is your broken and/or missing items policy?

All rented items must be returned.  In the event rental items are missing and/or broken, you will be contacted by your Sales Executive to arrange for their return.  If items cannot be returned, a replacement charge will be assessed to the invoice.  Replacement charges vary by item.

How can I get pricing on the items you rent?

Please contact any of our Sales Executives by phone or email and they will be happy to help with any pricing questions you may have.

I would like to have my order Delivered. How does that work?

Deliveries must be scheduled with your Sales Executive.  The minimum rental amount for which DC Rental will delivery is $200.00.  Deliveries are made in time frames between 9:00 AM – 12:00 PM and 12:00 PM – 3:00 PM.  Deliveries within the Metro area are currently priced at $75.00 round trip per truck.  Additional charges apply for night and weekend deliveries and pick ups.  Please consult your Sales Executive for delivery costs outside the DC Metro area.

Do I need to clean and/or wash my rental items after I use it?

No, part of renting equipment is to let us “do the dishes”.  All we ask is that plates are scraped and wiped free of food and placed back into their crates.  All other equipment should be placed back in the same container or rack in which it came.  Soiled and dry linens should be placed in the CLEAR plastic bags which have been provided.  Please note: Wet tablecloths should be allowed to dry before being placed in the bags.

3826  S.  Four  Mile  Run  •  Arlington,  Virginia  22206  •  PHONE  703 671-7300  •  FAX  703 671-0684